DriveShare Smoking Policy
Renters or their passengers are not permitted to smoke in any vehicle in the DriveShare marketplace. If the owner reports the smell of smoke within 24 hours after a reservation has ended, that renter will be assessed a cleaning fee of up to $350 along with a $25.00 Administrative Fee. The renter may also be subject to removal from the marketplace.
If there is a smoke smell at the beginning of the reservation, please report it via e-mail to firstname.lastname@example.org or via the checkout app at the very beginning of your reservation so that you are not held responsible for the violation. If the owner smokes in their car, it is their responsibility to include this information in the listing. If the owner fails to inform a renter that their vehicle smells of smoke prior to the beginning of the rental, the renter may be entitled to a full refund and the owner subject to a fee or removal from the marketplace.
DriveShare Pet Policy
Pets are not allowed in cars without the owner’s explicit consent. If an owner reports that a renter has transported a pet without their authorization, the renter will be subject to additional fees and may also be subject to removal from the marketplace.
DriveShare Late Return Policy
Owners are counting on renters to return the car at the originally scheduled time; failure to do so can result in significant inconvenience for the owner. Please be considerate and return the car on time, and if there is any chance there will be a late return, contact the owner immediately to request an extension. If an extension cannot be booked (whether because the owner or car are unavailable, there are insufficient funds, or otherwise), the renter must return the car at the originally scheduled end time.
To assess a late fee for the day, the owner should e-mail email@example.com within 24 hours of the scheduled end of the reservation, identifying the renter’s name and the time the vehicle was returned. If the renter disputes the timing, they should provide evidence indicating when the car was actually returned.
Late fees charged to the renter are described in our Fees Policy, and begin to accrue following the 15 minute grace period. They are billed in increments of an hour. In the event of very substantial lateness, additional fees may be assessed.
DriveShare Cancelation Policy
Renters may cancel their trip through our site or mobile app, and the cancellation is effective immediately. Rentals may be cancelled with at least 48 hours notification at no charge. If a cancellation is made with less than 48 hours notification, the canceling user will be charged the full fee of the Rental plus a $25 inconvenience fee. If an owner wishes to cancel a booked trip, they must notify the renter via on-site messaging at least 48 hours in advance, and contact us at firstname.lastname@example.org to indicate their desire to do so. Renters are counting on owners to provide the car, so repeated cancellations will subject the owner to removal from the marketplace.
DriveShare Security Deposit Policy
We require a security deposit (minimum $500) before you may drive the car. If your payment card is a debit card, this amount will be deducted from your account; if it is a credit card, the amount will be pre-authorized. In each case, this will usually happen when you initially rent the car. However, if the trip is scheduled to start more than a week from the time you’ve paid for the rental, the security deposit will be charged 7 days prior to the trip starting; if the security deposit fails, your trip will be automatically cancelled. This deposit will be reversed 72 hours after you return the car in the condition that you first rented it. Depending on your bank and the means of payment, it may take up to 7 business days after we release the deposit for the funds to be available in your account. Credit cards will usually show a swifter return of the funds availability, as they will be a release of authorization.
DriveShare Gas Policy
Renters are responsible for replacing any gas used during the rental, using the appropriate fuel (i.e., regular, premium, or diesel). If a car is returned with less gas than when it was picked up, in order to seek reimbursement, the owner should report the cost of replacing the shortage to the renter and email@example.com within 72 hours, including a receipt, and the renter will be charged for the cost, plus an inconvenience fee. Photographs of the receipt and photographs of the fuel levels must be included and must have been taken within the first 24 hours of the end of the trip. We recommend that owners keep the tank full in order to make it easier for everyone to determine how much gas the renter should refill. Renters should keep gas receipts for at least 5 days in case there is any dispute by the owner.